ix Foreword ................................................................................ xv By Donald A. Norman Preface .....................................................................................xix Things Are Going to Get a Lot Worse Before Things Get Worse Who We Are...............................................................................xxi The UNIX-HATERS History...................................................xxiii Contributors and Acknowledgments........................................xxix Typographical Conventions ....................................................xxxii The UNIX-HATERS Disclaimer ...........................................xxxiii Anti-Foreword............................................................... xxxv By Dennis Ritchie Part 1: User Friendly?............................................... 1 1 Unix .............................................................................................. 3 The World’s First Computer Virus History of the Plague..................................................................... 4 Sex, Drugs, and Unix.................................................................... 9 Standardizing Unconformity....................................................... 10 Unix Myths ................................................................................. 14 Table of Contents

x 2 Welcome, New User! ..................................................17 Like Russian Roulette with Six Bullets Loaded Cryptic Command Names ...........................................................18 Accidents Will Happen................................................................19 Consistently Inconsistent.............................................................26 Online Documentation ................................................................31 Error Messages and Error Checking, NOT! ................................31 The Unix Attitude........................................................................37 3 Documentation? ...............................................................43 What Documentation? On-line Documentation...............................................................44 This Is Internal Documentation? .................................................51 For Programmers, Not Users.......................................................54 Unix Without Words: A Course Proposal ...................................56 4 Mail..............................................................................................61 Don’t Talk to Me, I’m Not a Typewriter! Sendmail: The Vietnam of Berkeley Unix ..................................62 Subject: Returned Mail: User Unknown .....................................67 From: MAILER-DAEMON@berkeley.edu ...........................74 Apple Computer’s Mail Disaster of 1991....................................85 5 Snoozenet...............................................................................93 I Post, Therefore I Am Netnews and Usenet: Anarchy Through Growth ........................93 Newsgroups.................................................................................96 Alt.massive.flamage..................................................................100 This Information Highway Needs Information .........................100 rn, trn: You Get What You Pay for ............................................101 When in Doubt, Post .................................................................105 Seven Stages of Snoozenet........................................................106